Terms & Conditions

Last Modified: February 17, 2023

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 02/08/2016. Product prices are regularly updated when price changes are received from our suppliers.

All orders should be paid at the price listed.  It’s your own choice to choose the payment option we offered.  Some payment options may charge you extra service fee.

If you pay with your credit card or debit card, you MUST need to pay with card issued by a valid issuer within Australia.  We will reject your order when you didn’t pay with the card meeting the requirements even the payment was successful.  We may charge you service fee on refunding.

Customer Service Policy

UWAI and its service delivery partners are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We offer programs with different service terms and conditions.  (eg. shorter delivery time options, etc.).  Please find details in the agreement of the specific program. UWAI+ can’t be used in conjunction with any other special concessional, promotional or special offer.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. Lost or stolen cards cannot be replaced.

Security Policy

When purchasing from UWAI+, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre help@uwai.com


All content included on this site, such as text, graphics, logos, button icons, images and software, is the property of UWAI and its service delivery partners and is protected by Australian and international copyright laws (unless previously public domain) and are not to be reproduced or distributed for any purpose without written consent of UWAI and its service delivery partners. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of UWAI and its service delivery partners and is protected by Australian and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited. Copyright 2021-2022 UWAI and its service delivery partners. All rights reserved.


At the time of publication, all establishments listed on this website are active participants in the UWAI+ Program. UWAI and its service delivery partners do not guarantee that the information provided is complete or correct.

UWAI and its service delivery partners do not accept any responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within this site.

Any benefit may be withdrawn from the program by UWAI and its service delivery partners with removal from the website

Links to Other Sites

This Policy only applies to this website and does not apply to any websites from which you may have linked to this website or to any website to which you may link from this website.

The sites that are displayed when searching UWAI+ establishments are developed by third parties over whom UWAI and its service delivery partners have no control.

TeamPerks by UWAI Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of TeamPerks (“Service”) offered within the UWAI Plus application (“App”). By accessing or using the Service, you (“Business and/or Enterprise Customer”) agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Availability and Fees

  • TeamPerks is currently offered within the App and may be subject to change or discontinuation at any time without notice.
  • Business and Enterprise Customers agree to pay the applicable fees for the Service as outlined in the order form at https://www.uwai.com/en_au/business-plans/
  • All fees are non-refundable and non-transferable.
  • These fees may be subject to change upon reasonable notice to you.

3. Feature Development and Modifications

  • The Service is currently offered with the features available in the App.
  • While we are committed to ongoing development and improvement of the Service, we do not guarantee the introduction of any new features or functionalities.
  • Business and Enterprise Customers acknowledge that they are not entitled to demand or request specific new features or functionalities.
  • We reserve the right to modify, update, or remove features of the Service, including merchants, suppliers, and discounts offered, at any time without prior notice.

4. Use of the Service

  • Business and Enterprise Customers are responsible for ensuring that their use of the Service complies with all applicable laws and regulations.
  • Business and Enterprise Customers may not use the Service for any illegal or unauthorized purpose, including, but not limited to, copyright infringement, spamming, or hacking.
  • Business and Enterprise Customers are solely responsible for the content they submit to or access through the Service.
  • We reserve the right to terminate or suspend access to the Service for any reason, at any time, without notice.
  • Business and Enterprise Customers are granted a non-exclusive, non-transferable license to use the Service for their internal business purposes only.
  • Business and Enterprise Customers may not modify, reverse engineer, decompile, disassemble, or create derivative works of the Service.

6. Disclaimer of Warranties

  • The service is provided “as is” and without any warranties of any kind, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
  • We do not warrant that the service will be uninterrupted, error-free, or virus-free.
  • We will not be liable for any damages arising out of your use of the service.

7. Limitation of Liability

  • To the maximum extent permitted by law, our liability for any damages arising out of your use of the service shall be limited to the amount of fees paid by you for the service.
  • In no event shall we be liable for any lost profits, lost data, or other consequential, incidental, indirect, or punitive damages, however caused.

8. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including attorney’s fees) arising out of or in connection with your use of the Service.

9. Termination

  • These Terms may be terminated by either party at any time, for any reason, with or without notice.
  • Upon termination, you must cease all use of the Service and delete all copies of the content you have obtained from the Service.

10. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of South Australia, without regard to its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts located in South Australia for the resolution of any disputes arising out of or relating to these Terms.

11. Entire Agreement

  • These Terms constitute the entire agreement between you and us regarding your use of the Service.
  • These Terms supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

12. Amendment

We may amend these Terms at any time by posting the amended Terms on the App. You are responsible for reviewing the Terms regularly. Your continued use of the Service after the posting of any amended Terms constitutes your acceptance of such amendments.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

14. Waiver

No waiver of any provision of these Terms by us shall be effective unless in writing and signed by us.