Terms & Conditions

Last Modified: February 17, 2023

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 02/08/2016. Product prices are regularly updated when price changes are received from our suppliers.

All orders should be paid at the price listed.  It’s your own choice to choose the payment option we offered.  Some payment options may charge you extra service fee.

If you pay with your credit card or debit card, you MUST need to pay with card issued by a valid issuer within Australia.  We will reject your order when you didn’t pay with the card meeting the requirements even the payment was successful.  We may charge you service fee on refunding.

Customer Service Policy

UWAI and its service delivery partners are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We offer programs with different service terms and conditions.  (eg. shorter delivery time options, etc.).  Please find details in the agreement of the specific program. UWAI+ can’t be used in conjunction with any other special concessional, promotional or special offer.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. Lost or stolen cards cannot be replaced.

Security Policy

When purchasing from UWAI+, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre help@uwai.com


All content included on this site, such as text, graphics, logos, button icons, images and software, is the property of UWAI and its service delivery partners and is protected by Australian and international copyright laws (unless previously public domain) and are not to be reproduced or distributed for any purpose without written consent of UWAI and its service delivery partners. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of UWAI and its service delivery partners and is protected by Australian and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited. Copyright 2021-2022 UWAI and its service delivery partners. All rights reserved.


At the time of publication, all establishments listed on this website are active participants in the UWAI+ Program. UWAI and its service delivery partners do not guarantee that the information provided is complete or correct.

UWAI and its service delivery partners do not accept any responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within this site.

Any benefit may be withdrawn from the program by UWAI and its service delivery partners with removal from the website

Links to Other Sites

This Policy only applies to this website and does not apply to any websites from which you may have linked to this website or to any website to which you may link from this website.

The sites that are displayed when searching UWAI+ establishments are developed by third parties over whom UWAI and its service delivery partners have no control.