If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Harvey Norman gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Refunds will be refused for items returned without an original receipt.

We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

For our detailed policy on Refunds and exchanges in relation to larger Furniture and Bedding items, please see our Furniture and Bedding Terms and Conditions Booklet for further details as an additional re-stocking fee will apply.

Refund Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, pillows, large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products & headphones.

In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.

Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.

This policy does not affect your legal rights.