With Proof of Purchase
If the product you buy from Woolworths Supermarkets is faulty or if you are not satisfied with it, then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, Woolworths reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under our Returns Policy, you must return the item at the service desk of any Woolworths Supermarket. Any cost incurred by you in bringing the item to the service desk will be borne by you.

If you have changed your mind
In addition to claims for faulty or defective products, we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging and with clear proof of purchase.

Without Proof of Purchase
Products with a purchase price of less than $30 will be either exchanged, refunded in cash or reimbursed in the original payment method.

If you do not have proof of purchase and you wish to return a faulty or defective product with a purchase price of $30 or more, we will, at our option, provide you with a Returns Card issued by Woolworths Group Limited to the value of the purchase price, which you can use in any participating store within 6 months from the date of issue. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method.

You will be required to provide identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes. If you wish to obtain information on our Privacy Policy, you can find it at www.woolworthsgroup.com.au

If a refund is given in the form of a Returns Card issued by Woolworths Group Limited then the following restrictions will apply

the card will have an expiry date of 6 months from the date of issue;
the card will be distinguishable as a Returns Card issued by Woolworths Group Limited Our Responsibility to you

Fresh or Free Guarantee
The Supermarkets Returns Policy applies to our Fresh or Free Guarantee for any food items ( items consumed by Human beings) sold within the supermarket or in our website excluding non food items such as toiletries, electricity, household product, general merchandise, tobacco, liquor, Gift cards and ePay.

Bag for Good™ Replacement Policy
With the nationwide phase out of single-use plastic shopping bags from 20 June 2018, Woolworths Supermarkets are offering a new reusable, green shopping bag, Bag for Good™, for customers to purchase.

As part of our commitment to a greener future, we’ll happily replace any damaged Bag for GoodTM for free. All you have to do is bring your damaged Bag for GoodTM to our Customer Service desk next time you're in one of our supermarkets to receive a new Bag for Good™ . No receipt or proof of purchase is required. This replacement policy does not include any Bag for GoodTM bags which are merely dirty, stained or messy or which are worn or frayed due to normal wear and tear.

This replacement policy does not apply to any shopping bags other than the Bag for GoodTM bags sold by Woolworths supermarkets including, without limitation, chiller bags and any other reusable bags.