Refunds & returns
Depending on your bank, it can take up to 5 business days for the refund to appear in your account.
You will be refunded the same way you paid.
You will receive a full delivery fee refund if the majority of your order value is unable to be delivered to you.
For change of mind returns, the delivery fee is non-refundable.
If you qualify for a delivery fee refund, you will receive an email notification and you will be refunded the same way you paid.
You can return an item to any Kmart store for a refund or exchange if you:
Your receipt/tax invoice is required to return or exchange.
Our Returns policy is in addition to your rights under the Australian Consumer Law. Please read our Returns Policy carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns are not available for cosmetics, fragrances, hosiery, underwear, swimwear, printer cartridges, bedding accessories (for example, mattress and pillow protectors) or gift cards.
Please read our Returns Policy carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Items ordered online can be returned to any store.
Your receipt/tax invoice is required to return or exchange.